Why Attend
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting Trust, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. The aim of this workshop is to assist you in becoming a more effective communicator by identifying people’s thinking patterns & personalities and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this workshop will help you finetune the way you interact with others, which can be the key to your workplace and overall success.
Workshop Methodology
The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The workshop will be built on four pedagogical pillars: concept learning (presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.
Workshop Objectives
By the end of the course, participants will be able to:
• Use advanced communication tools and skills to deliver various types of messages
• Identify the different personal listening styles and discover their own
• Describe and harness the power of body language
• Demonstrate the use of the secrets of influence by using personality colors
• Know themselves and others (DISC) in terms of dimensional behaviors which will lead to influencing others & overall harmony.
Target Audience
This workshop is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing winning trust techniques and strategies.
Target Competencies
Verbal & non-verbal communication – Building rapport – Influencing others – Inspiring & persuading others – Self Confidence
Workshop Outline
Advanced Communication (DISC Profiling)
• Communicating for results
• Components of passive, assertive & aggressive styles
• Effective listening & paraphrasing techniques
• Understanding different listening styles
• Assessing personal listening profiles • The five types of effective listening • Mehrabian’s 55-38-7 rule and body language • The brain & its personalities – Scientific approach • Identify your qwn personality & others • Personality traits & behaviors • Winning and influencing others through TRUST • Positives & challenges of each personality
• Components of passive, assertive & aggressive styles
• Effective listening & paraphrasing techniques
• Understanding different listening styles
• Assessing personal listening profiles • The five types of effective listening • Mehrabian’s 55-38-7 rule and body language • The brain & its personalities – Scientific approach • Identify your qwn personality & others • Personality traits & behaviors • Winning and influencing others through TRUST • Positives & challenges of each personality
Winning and Failing
• Famous Failures
• Define Winning & Losing
• The Three Elements of Success
• The Iceberg Model
Mastering Body Language
• The art of body language
• The power of appearance
• Non-verbal communication Components
• Building rapport using body language
Conclusion
- • Recap
- • Action Plan
All videos, role plays, exercises, business games, case studies, etc… are all client sector related.